NEOSCREENER FEATURES

Full lines control (off hook, hold,drop, locked, on-air, busy all lines )
Full lines monitoring (ringing, on hold, on air, « screened », call duration, number of calls during session)
Chat text conversation between workstations (screener/talent)
Designed for touch screens
Dual telephony system attachment avaible for redundancy.

NeoScreener can be used in various situations:

Standalone Presenter/ Producer (joint with a NeoWinners database) using automatic identification of known winners: This mode is an assistance to production with a single screen. Usually no call topics are entered by users in this mode. Fits musical radio stations/programs.
Talk Shows with a majority of incoming calls:
- Topic entry upon call receiving, then display on an identical screen for the Talent or on a specialised screen with a clear view of on-air/on hold calls.
- Calls priorities are avaible to the producer/ operator and can be re-ordered.
- Call can be screened and called back at a later time or can be cued immediately to the Talent screen.
Morning shows with a majority of outgoing calls:
- Number cueing for the Talent with single-touch callback.
- «Single touch» features allowing the presenter to put on-air/hold /drop all lines with a single click (touch screen)

Caller identification (CLID)
Automatic rejection of unwanted calls (blacklisted numbers)
Automatic transfer of unwanted calls.
Rejection / Automatic transfer of hidden calls
Automatic presentation from the first ring of calling number, name, city, number of calls, blocked state, number of wins.
Single click access to incoming calls history even without picking up the line, while it rings in.
Automatic addition of calls to contacts.
Single click line pick up and cal l card display.
Immediate positioning on call topic.
Single click screening and call cueing (or by pressing enter on call card).
Single click call card saving without cueing (or by pressing escape).
Single click callback from the call card (in case a line dropped). Positioning on the same call card record in the database.
Automatic pre -filling of call card with last known data for that number (first name, name, city, zip code,...)
Automatic Zip code & city lookup.
Possibility to enter call caracteristics (for instance a song request).
Call card printing (paper / pdf / email / word / excel).
Possibility to change calls priorities on calls already cued / presented to the talent.
Display of priorities / subject / name /city on the main screener screen.
Option to ignore a specific incoming call number.
Automatic character addition / withdrawal to the incoming CLID (to reformat to usually dialed numbers)
Possibility to blacklist some incoming calls.

Fast dial (manual, recent calls, pre -recorded
« hotkeys » numbers) with number format checking.
Format available per country.
Opportunity to prepare a call without placing (for a later single touch calling).
Line selection for dial.
Address book of 87 pre -recorded « hotkey » numbers under customizable buttons.

Contact card management (Address, «was onair», « blacklisted », smiley, history, call topic,call direction: incoming/outgoing). Columns can be shifted / resized.
Filters are available on call type, dates range,first name and keywords contained in topic.
Last filter is saved and restored when window is re-opened.
Searches are available on the filtered calls list by any of the displayed fields.
Single button redial.
Export from calls list to Excel and Word
Deletion of calls without topic
Backups / Reports

Possibility to have a mixed ISDN and analog lines, setup, either connected directly or through a PABX.
First line avaible for callback.
Number of lines displayed in the interface.
Outside line prefix (non visible when numbering)
Automatic hang-up of forbidden calls
Display the show choice button (Telos 2101)
Split show mode (Telos 2x12)
Ms delay to insert in between two dialed digits
Ms to insert after line take
Show « drop » button on every line
Rename « VIP » button » in « hold »
Dual link to Telos systems with naming of the system on welcome screen.
Attachement to Desktop Directors or as a DD (no DD needed)
Country and language of the software
Display only mode
Enforce UPPERCASE
Clear comments when line is dropped
Large button press dial back last numbers
Display phonebook instead of « call » button
Automatic lock on ON AIR button press
Display the « dump » button
« Dump » button also hangs up the active call.
Talent screen display settings: Height / font size and call progress bar
"Chat" text entry for talent side
Send XML to URL when call is On-air
New call card notification
Locking of the columns in the Talent screen
Dynamic enlargement of the font size in both the Talent and the Incoming messages screens (+/- buttons)
Callers having been On-air recently (less than X days) can be shown ringing in Red
Chat text messages can be time-stamped
"Ding on IM reception" can be enabled (for chat text messages)
Enlargement of the chat text entry box for more visibility at entry time.

NeoGroupe