Active X Error on TLSAPX2.DLL (Telos) happens on all workstations

In case all the NeoScreener workstations display an Active X error message on boot-up, this means the Telos software DLL (TLSAPX2.DLL) does not communicate with the 2×12, 2101, Nx12 or NX6 device.

Ping the Telos device IP and check connectivity. We have already seen instances where the Telos device was operating Telco lines and Desktop Directors correctly, but not answering IP requests.

SOLUTION: Reboot the Telos device and restard NeoScreener applications.