Our assistance is also available on simple phone call to Clients under a valid support contract. A NeoGroupe technician will answer within 8 working hours. Tel : +33 972 23 62 06. This service is available from 9:30am to 8:00pm (UTC+1, CET) monday through friday. This matches 3.30am-5.00pm (UTC-5, EST). This assistance also operates by email, writing to: support@neogroupe.com